APA
Clow K. E., . (2007). Services Marketing : Operation, Management and Strategy. New Delhi: Biztantra.
Chicago
Clow Kenneth E, . 2007. Services Marketing : Operation, Management and Strategy. New Delhi: Biztantra.
Harvard
Clow K. E., . (2007). Services Marketing : Operation, Management and Strategy. New Delhi: Biztantra.
MLA
Clow Kenneth E, . Services Marketing : Operation, Management and Strategy. New Delhi: Biztantra. 2007.