APA
Dastoor B., . (2008). Customer Satisfaction Delight: The Success Mantra of the 21st Century. New Delhi: Excel Books.
Chicago
Dastoor B.N, . 2008. Customer Satisfaction Delight: The Success Mantra of the 21st Century. New Delhi: Excel Books.
Harvard
Dastoor B., . (2008). Customer Satisfaction Delight: The Success Mantra of the 21st Century. New Delhi: Excel Books.
MLA
Dastoor B.N, . Customer Satisfaction Delight: The Success Mantra of the 21st Century. New Delhi: Excel Books. 2008.