APA
Ravi Shanker, . (2016). Service Marketing: The Indian Perspective. New Delhi: Excel Books.
Chicago
Ravi Shanker, . 2016. Service Marketing: The Indian Perspective. New Delhi: Excel Books.
Harvard
Ravi Shanker, . (2016). Service Marketing: The Indian Perspective. New Delhi: Excel Books.
MLA
Ravi Shanker, . Service Marketing: The Indian Perspective. New Delhi: Excel Books. 2016.