APA
Alok Kumar, . (2013). Customer Relationship and Management : Concepts and Application. New Delhi: Biztantra.
Chicago
Alok Kumar, . 2013. Customer Relationship and Management : Concepts and Application. New Delhi: Biztantra.
Harvard
Alok Kumar, . (2013). Customer Relationship and Management : Concepts and Application. New Delhi: Biztantra.
MLA
Alok Kumar, . Customer Relationship and Management : Concepts and Application. New Delhi: Biztantra. 2013.