TY  - BOOK
AU  - Andersen,Kim Viborg
ED  - SpringerLink (Online service)
TI  - E-government and Public Sector Process Rebuilding: Dilettantes, Wheel Barrows, and Diamonds 
SN  - 9781402079955
AV  - QA76.9.M3 
U1  - 005.74 23
PY  - 2005///
CY  - Boston, MA
PB  - Springer US
KW  - Computer science
KW  - Computer Communication Networks
KW  - Information Systems
KW  - Management information systems
KW  - Computer Science
KW  - Management of Computing and Information Systems
KW  - Business Information Systems
KW  - Computer Science, general
N1  - Presentation of the PPR-Model -- The Activity and Customer Centric Approach -- The Domains and Directions of IT Impacts -- Digital Wheelbarrows in Local Government -- E-Government Objectives, Means, and Reach -- The Organizational Membrane Penetrated by Mobile Technologies -- E-Procurement: The Improvement of Supporting and Strategic Operations -- Instrumental Digital Customer Involvement -- Evaluation of IT Applications -- Development of E-Government Applications -- Conclusion
N2  - E-government and Public Sector Process Rebuilding: Dilettantes, Wheelbarrows, and Diamonds provides an input to rebuild and improve the processes in which the public sector perform activities and interact with the citizens, companies, and the formal elected decision-makers. Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector towards its key customers. The book stresses serious capability challenges inhibiting the digital transformation using activity and customer centric applications. The dilettantes in the public sector are in need of upgrading, rethinking, and refocusing their use of IS. There is a need to revisit the extensive use of digital wheelbarrows to transmit data, and complement the transactional focus with IT-enabled analysis of the activities. There is also a need to recognize that IS are not just flashy and shining diamonds to be shown off on special occasions. IS are, as most diamonds, manufactured products, part of the activities and intended for replacement whenever the diamonds are no longer suitable for serving their purpose - diamonds do not last forever
UR  - http://dx.doi.org/10.1007/b116842
ER  -