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	1.	Image from Amazon.com	Operations Management by Gaither, Norman Frazier, Greg Edition: 9 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York 2004 Availability: Items available for loan: MBA (4). Place hold Save to lists Add to cart (remove)
	2.		Service Marketing : Integrating Customer Focus across the firm by Zeithaml, Valarie A Frazier, Greg Material type: Text; Format: print ; Literary form: Not fiction Publication details: South-Western Cengage Learning 2009 Availability: Items available for loan: NMIT (1)Call number: 658.8 ZEI. Place hold Save to lists Add to cart (remove)

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