APA
Besterfield D. H., Michna Besterfield Carol, . (2002). Total Quality Management. Delhi: Pearson.
Chicago
Besterfield Dale H, Michna Besterfield Carol, . 2002. Total Quality Management. Delhi: Pearson.
Harvard
Besterfield D. H., Michna Besterfield Carol, . (2002). Total Quality Management. Delhi: Pearson.
MLA
Besterfield Dale H, Michna Besterfield Carol, . Total Quality Management. Delhi: Pearson. 2002.