000 00326nam a2200133Ia 4500
005 20250814115509.0
008 250729s9999 xx 000 0 und d
020 _a9788131217801
100 _aSmith,Ian
245 0 _aMeeting Customer Needs
260 _aNew Delhi
_bButterworth-Heinemann
_c2008
300 _a233
942 _cBK
999 _c14760
_d14760