000			03234nam a22005055i 4500
001			978-3-540-89078-2
003			DE-He213
005			20201213201447.0
007			cr nn 008mamaa
008			100301s2009 gw | s |||| 0|eng d
020			_a9783540890782 _9978-3-540-89078-2
024	7		_a10.1007/978-3-540-89078-2 _2doi
050		4	_aQA76.9.M3
072		7	_aUYZM _2bicssc
072		7	_aUKR _2bicssc
072		7	_aBUS083000 _2bisacsh
072		7	_aCOM032000 _2bisacsh
082	0	4	_a005.74 _223
100	1		_aMessner, Wolfgang. _eauthor.
245	1	0	_aWorking with India _h[electronic resource] : _bThe Softer Aspects of a Successful Collaboration with the Indian IT & BPO Industry / _cby Wolfgang Messner.
264		1	_aBerlin, Heidelberg : _bSpringer Berlin Heidelberg, _c2009.
300			_bonline resource.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_atext file _bPDF _2rda
505	0		_aWhy Intercultural Competency? -- India — the Country -- The Society and Culture in India -- India’s IT & BPO Industry -- Human Resources -- Interactions with India -- Conducting Offshore Projects -- Use of Expatriates -- Recommendations for Effective Collaboration.
520			_aGlobalization requires effective international and cross-cultural collaboration. When project teams from Western cultures first come into contact with colleagues from the Indian IT and BPO industry, prejudices against the new and unknown are typically amplified. This book is a start on the journey of cultural appreciation for managers, project leaders, and offshore coordinators working together with Indians. It is also a resource for business managers and company strategists seeking to understand the softer aspects behind the headlines that the Indian IT and BPO industry so frequently creates. Being both academically well researched and an account of the author’s many years of personal experience in India, the book opens with a description of cultural dimensions that help to break down culturally driven matters. It provides background information about India as a country and a social system. Examining the development and current status of India’s IT and BPO industry, it moves on to describe the dynamics of its workforce. The book then provides practical information on how to communicate, negotiate, and interact with Indian colleagues, and intelligently utilize expatriates. It closes by formulating recommendations for a more effective collaboration.
650		0	_aComputer science.
650		0	_aInformation Systems.
650		0	_aRegional planning.
650		0	_aIndustrial organization (Economic theory).
650		0	_aPersonnel management.
650	1	4	_aComputer Science.
650	2	4	_aManagement of Computing and Information Systems.
650	2	4	_aIndustrial Organization.
650	2	4	_aPersonnel Management.
650	2	4	_aRegional and Cultural Studies.
710	2		_aSpringerLink (Online service)
773	0		_tSpringer eBooks
776	0	8	_iPrinted edition: _z9783540890775
856	4	0	_uhttp://dx.doi.org/10.1007/978-3-540-89078-2
912			_aZDB-2-SCS
950			_aComputer Science (Springer-11645)
999			_c15764 _d15764