000 00354nam a2200145Ia 4500
005 20250814115207.0
008 250729s9999 xx 000 0 und d
020 _a9789810096045
040 _cnmit
100 _aKhera, Shiv
245 0 _aUltimate Customer Service
260 _aSingapore
_bQualified Learning Systems
_c2006
300 _a90
942 _cBK
999 _c3843
_d3843