000 00345nam a2200133Ia 4500
008 160630s9999 xx 000 0 und d
020 _a9788131509845
100 _aFryman, Mark A.
245 _aQuality Management: A Process Improvement Approach
260 _aNew Delhi
_bCengage
_c2009
300 _a286
942 _cREF
999 _c5085
_d5085