000			00304nam a2200133Ia 4500
008			241013s9999 xx 000 0 und d
020			_a1403928622
100			_aShainesh G.
245		0	_aCustomer Relationship Management
260			_c2006
300			_a198
700			_aSheth,Jagdish N.
942			_cREF
999			_c5141 _d5141