000 00356nam a2200145Ia 4500
008 241013s9999 xx 000 0 und d
020 _a9798174464124
100 _aNargundkar,Rajendra
245 0 _aManaging Customer Relationships in Service Industries
250 _a10
260 _c2005
300 _aix,266
700 _aPanda,Tapan K.
942 _cREF
999 _c5309
_d5309